Privacy Policy
Last updated: 28 June 2026
1. Who We Are
Green Fig Estates Ltd ("we", "us", "our") is a private limited company registered in England and Wales (Company No. 16670115). Our registered office is at 407 The Base, Dallam Lane, Warrington, WA2 7NG.
We operate serviced short-let apartments in the Warrington area. This privacy policy explains how we collect, use, and protect your personal data when you use our website or services.
2. What Data We Collect
We may collect the following personal data:
- Contact information — name, email address, phone number
- Booking information — dates of stay, number of guests, special requirements
- Payment information — processed securely via our third-party booking platform; we do not store card details
- Communication records — emails, messages, and enquiries you send us
- Technical data — IP address, browser type, and pages visited (via cookies and analytics)
- Corporate account details — company name, billing address, purchase order numbers (for corporate bookings)
3. How We Use Your Data
We use your personal data to:
- Process and manage your booking
- Communicate with you about your stay
- Provide check-in instructions and property access
- Handle payments and invoicing
- Respond to enquiries and provide customer support
- Send relevant property updates (only with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract — to fulfil our obligations when you make a booking
- Legitimate interest — to operate our business, respond to enquiries, and improve our services
- Consent — for marketing communications (you can withdraw consent at any time)
- Legal obligation — where required by law
5. Cookies
Our website uses essential cookies to ensure it functions properly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. Analytics cookies are only placed with your consent. You can manage cookie preferences through your browser settings.
6. Third-Party Services
We use the following third-party services that may process your data:
- Lodgify — booking and property management platform
- Google Analytics — website usage analytics
- Google Maps — embedded maps on our website
Each provider operates under their own privacy policy. We only share data necessary for the service they provide.
7. Data Retention
We retain booking and contact data for up to 6 years after your last stay to comply with our legal and accounting obligations. Communication records are retained for up to 2 years. You can request deletion of your data at any time (subject to our legal obligations).
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@greenfigestates.co.uk.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted using SSL.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: hello@greenfigestates.co.uk
- Phone: 07714 511738
- Address: 407 The Base, Dallam Lane, Warrington, WA2 7NG
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.